1. Is this quality complaint related to ENplus® pellets?YESNO
What quality class are the ENplus® certified pellets?* ENplus® A1ENplus® A2ENplus® B
How were the pellets delivered?BaggedBulkBig bag
Please upload the proof of your purchase (invoices, delivery notes...)
2. Have you addressed an official complaint to the supplier of the ENplus® certified pellets?YESNO
Please upload your letter to the pellet supplier whom you have contacted
Pellet Supplier Details
3. What issue(s) are you facing with the purchased ENplus® pellets?Mechanical DurabilityBulk DensityLength / DiameterFines contentAsh content / Ash Deformation TemperatureMoisture contentLow Heating Value (LHV) / Net Calorific ValueNitrogen, Sulfur, or Chlorine contentArsenic, Cadmium, Chromium, Copper, Lead, Mercury, Nickel, or Zinc contentContamination of pellets (waste wood, agricultural biomass, foreign objects such as chips, plastics, stones or metal pieces...)Packaging or delivery issues (wrong quantity, broken bags...)Combustion issue (slagging, fouling, corrosion, slow ignition, heavy smoke...) Please upload any proof you have regarding the issues you previously selected.
4. What is your name?
You are...Please selectPellet userTraderRetailerBoiler manufacturerCertification bodyNational partnerOther...
What is your phone number?
Name of your organisation
What is your email address?
Is there any additional information you would like to provide? I agree to the privacy policy
Because every ENplus® certified company is requested to have a proper system in place for managing quality complaints, the supplier of these ENplus® pellets should be contacted first.
Apologies, we only accept complaints related to ENplus® pellets.
If your demand is related to another topic, please contact enplus@bioenergyeurope.org
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